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Holland America Line
Book With Confidence Policy

HAL – Book With Confidence


Holland America Line – Book with Confidence

Book your cruise with confidence because you can cancel with our guarantee: Holland America Line values your well-being and appreciates your loyalty. To give you peace of mind and keep you confident in the transformative power of travel, we have enacted new short-term cancellation policies for cruise bookings that sail through October 15, 2020.

You can cancel your cruise for any reason and receive a Future Cruise Credit in the amount of your cancellation fees. Some restrictions apply.

Cruises Departing On Or Before July 31, 2020

Booking is cancelled no less than 48 hours prior to sailing

For cruises departing on or before July 31, 2020, you can cancel your cruise no less than 48 hours before departure and your Future Cruise Credit will be automatically applied to your Mariner number in approximately two weeks. No further action is required.

Cruises Departing Between August 1–October 15, 2020

Booking is cancelled no less than 30 days prior to sailing

For bookings made between March 1–April 30, 2020 on cruises departing August 1–October 15, 2020, contact us to receive your Future Cruise Credit

How To Redeem Your Future Cruise Credit

Once your Future Cruise Credit has been applied to your Mariner number, you have until December 31, 2020 to redeem the credit. Please call us to redeem and book.

Terms & Conditions

The Book with Confidence offer (“Offer”) is available on bookings made on or before July 31, 2020 for Holland America Line cruises sailing on or before October 15, 2020 (“Eligible Cruise”). For new and existing bookings made on or before July 31, 2020 and departing through July 31, 2020, consumers can cancel at least 48 hours before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit (“FCC”) equal to the amount of the non-refundable portion of their cancellation fees (subject to verification). For new bookings only made between March 1, 2020 and April 30, 2020, for Holland America Line cruises sailing between August 1, 2020 and October 15, 2020, consumers can cancel up to 30 days before the Eligible Cruise’s departure and the consumer will receive a Future Cruise Credit equal to the amount of the non-refundable portion of their cancellation fees (subject to verification). The value of the FCC will be determined by the actual non-refundable cancellation fees for the Eligible Cruise’s booking. Cancellation Protection Plan or Platinum Cancellation Protection Plan premiums and reimbursed amounts shall not be included in the value of the FCC. Consumers cancelling Eligible Cruises departing through July 31, 2020 that are cancelled with at least 48 hours’ notice will automatically receive the Offer. Consumers cancelling Eligible Cruises departing August 1, 2020 through October 15, 2020 must fill out the form with all requested information at least 30 days before the departure date of the Eligible Cruise. Once verified and processed, the FCC will be applied to the consumer’s Mariner number. If consumer does not have a Mariner number, Holland America Line will create a Mariner number for the consumer. Please allow up to 2 weeks for processing. Consumer must use the FCC towards a future Holland America Line cruise booking. Consumer must use the FCC by December 31, 2020 or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2020 and 2021. FCC may be subject to additional terms and conditions as provided by Holland America Line and may not be used for deposits, taxes, fees, or port expenses, or CPP/CPPP. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice. Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.