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Holland America Line
Our Cruise Guarantee

HAL – Our Cruise Guarantee

Our Cruise Guarantee

More Flexibility To Change Plans

Holland America Line have temporarily adjusted their cancellation policy to make it easier for you to cancel or change plans.

Book any cruise by June 30, 2021 (that departs through December 31, 2021) and you can cancel for any reason up to 30 days before departure and automatically receive a Future Cruise Credit. Additionally, you may cancel up to your sailing date if you test positive for or have confirmed exposure to COVID-19 and will also receive a Future Cruise Credit.

Flexible Cancellation

Eligible Bookings Meet The Following Criteria:

  1. For cruise bookings made by June 30, 2021
  2. Cruise embarking through December 31, 2021
  3. Booking cancelled no less than 30 days prior to embarkation date. Or within 30 days of embarkation if you test positive for or have been directly exposed to COVID-19.

Within 30 days and up until your embarkation date, you may still receive a Future Cruise Credit if you test positive for or have been directly exposed to COVID-19.

Holland America Book with confidence

Terms & Conditions

The Book with Confidence offer (“Offer”) is available for Holland America Line cruises sailing on or before December 31, 2021 (“Eligible Cruise”).  For new and existing bookings only made by June 30, 2021, for Holland America Line cruises sailing on or before December 31, 2021. Consumers can cancel up to 30 days before the Eligible Cruise’s departure for any reason and receive a Future Cruise Credit (FCC) for any cancellation fees and a refund of additional funds received to the original payment method. Within 30 days, guests may cancel and receive the FCC  if they test positive for or are confirmed as having been exposed to COVID-19. Book by June 30, 2021 to qualify for the FCC benefit in lieu of cancellation fees. Cruises through September 30, 2021 have a 60-day final payment window. Cruises sailing October 1, 2021 and later retain their published final payment date. Outside of payment 1, standard policies apply. The value of the FCC is subject to verification and will be determined by the actual non-refundable cancellation fees for the Eligible Cruise’s booking, less any amount refunded in the form of original payment. Cancellation Protection Plan or Platinum Cancellation Protection Plan (“CPP”/”CPPP”) premiums and reimbursed amounts shall not be included in the value of the FCC. Once verified and processed, the FCC will be applied to the consumer’s Mariner number. If consumer does not have a Mariner number, Holland America Line will create a Mariner number for the consumer. Consumer must use the FCC towards a future Holland America Line cruise booking prior to December 31, 2022 or it will be forfeited in its entirety. FCC is only valid on cruises sailing in 2021 – 2022. FCC may be subject to additional terms and conditions as provided by Holland America Line and may not be used for deposits, taxes, fees, or port expenses, or CPP/CPPP. The value of the FCC and the Offer are non-transferrable, are not redeemable for cash, and have no cash value. May not be combined with any other offers. Offer may be modified or withdrawn without prior notice.  Any promotion or offer available during or with the Eligible Cruise booking shall not apply to the subsequent booking. May be subject to additional terms and conditions.